Lockouts

If your cleaner cannot safely enter your house through the planned method and we have not been able to reach you to arrange entry, they will leave after 30 minutes from your scheduled start time. It will count as a short notice cancellation. 

 

Short Notice Cancellations

Please give at least 24 hours notice of needing to cancel your cleaning appointment. If the day prior to your cleaning is a national holiday we require 48 hours notice. For less than 24 hours notice we still charge the full amount of booked time (or the least amount of time in an estimate). 

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Late Payment Fees

Payments past due 30 days will incur a $30 late fee, although you will receive an email reminder of your unpaid balance approximately 10-15 days past due. After 30 days, unpaid balances will accrue an additional late charge of $1 per day. Payments past due 60 days may be subject to additional actions to collect payment.         

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Harassment

Angela’s Cleaning employees are entitled to a workplace free from any form of harassment. We have a zero tolerance policy for inappropriate behavior, including but not limited to sexual harassment, bigotry, or racism. Our employees can walk out on any job where they are made to feel unsafe, and payment of scheduled services will still be due.